Google Home or Chromecast not working? Here's how to fix them

30 June, 2018, 18:31 | Author: Kristen Mcgee
  • Google Home and Chromecast are down, affecting users worldwide

"If you're still experiencing an issue, contact us at Google Home Support", a Google spokesman said. A Google spokesperson confirmed to TechCrunch that there's an issue affecting "some" of its customers of these platforms, and it's now investigating the issue and working on a solution. However, it is telling affected users it is working on a fix.

Google Home and Chromecast users have been experiencing problems with their devices over the last day or so and Google has now issued a fix for the problem.

What prompted the problem in the first place?

Chromecast and Google Home are well on their way to losing one too many users due to their outage issues. We don't have a time frame, but rest assured that our team is working hard to have this fixed - we'll let you know once we have an update.

Google would not confirm if the issue was related to a broken software patch, though that's being reported on Twitter.

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Google identified a problem with the devices yesterday and tweeted an apology. We confirmed our Google Home Max had the same issue.

Twitter is now swamped with outraged users hashtagging #Chromecast left, right and center.

Can't see your device in the Google Home app?

It took Google more than 12 hours to come up with a fix for the bugs, which they announced on Wednesday afternoon PST and said would roll out automatically over the next six hours.

Google has apologised after a technical glitch left its internet-connected Google Home speakers unable to respond to queries. "I was unaware there was an issue and factory reset my Google home and it still isn't working". To get your Google Home running again, you will need to reboot your smart speaker.

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